SADE Innovations Net Promoter Score (NPS) survey 2023: 94 % 🔥🔥

A little over a year ago, SADE decided to start measuring customer satisfaction utilizing the classic Net Promoter Score (NPS), so we carried out our first-ever NPS survey. We chose NPS as our indicator equally because it was familiar to ourselves and because our customers know it, too. Fast forward to the end of 2023, and we repeated the survey!

The results from the previous survey nearly knocked us off our chairs – we achieved an impressive NPS score of 92%! That score is not only outstanding overall but also when compared to benchmark data in the software industry, where around 55% is already considered excellent. (The theoretical maximum is 100%, and the minimum is -100%.)

So then, what about this time? How did we do? Were we able to maintain the peak level of service to our customers, or possibly even improve? 🤔🙈

Adding a twist to the previous survey, this time we had approximately one third more respondents, thanks to our new customers.

It must be admitted that there was a bit of nervous-anxious anticipation in the air.

And. The new result is 94%! Even better than the last time. This truly humbles us. WOW!!!

Upon closer examination of the results, it becomes apparent that especially our expertise, professionalism, reliability of our plans, and transparency remain our strengths. Our customers appreciate our focus on the essentials, our ability to listen and translate customer needs into implementable technical features, and that we then really deliver both what was agreed and in the schedule that was agreed. The functionality of SADE Booster IoT Asset and the way we customize it for our customers were also significant contributors to high customer satisfaction.

A huge THANK YOU to our customers – without you, this wouldn´t be possible. Collaborating with you is not only the purpose and the enabler of our existence but also dang enjoyable! 😁 Success and achievement together are simply the best! 🤝