.png)
SADE Innovations Net Promoter Score (NPS) Survey 2024: 88% đ„
When we announced our record-high NPS score of 94% last year, we were, of course, extremely happy with the result. But at the same time (in true Finnish fashion đ), we couldnât help it: we thought to ourselves "There's no way this number can keep going up â at some point, it has to come down, even just a little!â đ
And what happened?
The score dropped slightly, and our 2024 Net Promoter Score is now 88%. Does this mean weâve failed? Absolutely not! An NPS of 88% is still an exceptionally strong result. In the software industry, scores above 55% are considered excellent, and to our knowledge, no competitor comes even close to our level. 88% is still an absolutely incredible score! đ
A closer look at the results confirms that our customers continue to value the same things as before: our expertise, reliability, transparency, and ability to translate business needs into technical solutions. Once again, SADE Booster IoT Asset has been a strong basis for our high customer satisfaction, and the feedback shows that Booster delivers exactly what we promise â and maybe even a little more: high-quality with fast execution. This not only leads to cost savings in project budgets but also accelerates revenue streams for our customers, as SADEâs solutions reach the market faster than those of our competitors.
NPS surveys are greatâthey keep us on our toes! đ They remind us that we can never afford to stand still. We want to remain the best partner in our field, and thatâs why we carefully analyze our results to keep improving year after year.
A huge THANK YOU to all our customers and partners! â€ïž None of this would be possible without you. Working with you is not only the core of our business but also incredibly inspiring and rewarding. We promise to keep delivering excellence in 2025 and beyond! đȘ
SADE TeamSADE Booster IoT AssetAnd what happened?
The score dropped slightly, and our 2024 Net Promoter Score is now 88%. Does this mean weâve failed? Absolutely not! An NPS of 88% is still an exceptionally strong result. In the software industry, scores above 55% are considered excellent, and to our knowledge, no competitor comes even close to our level. 88% is still an absolutely incredible score! đ
A closer look at the results confirms that our customers continue to value the same things as before: our expertise, reliability, transparency, and ability to translate business needs into technical solutions. Once again, SADE Booster IoT Asset has been a strong basis for our high customer satisfaction, and the feedback shows that Booster delivers exactly what we promise â and maybe even a little more: high-quality with fast execution. This not only leads to cost savings in project budgets but also accelerates revenue streams for our customers, as SADEâs solutions reach the market faster than those of our competitors.
NPS surveys are greatâthey keep us on our toes! đ They remind us that we can never afford to stand still. We want to remain the best partner in our field, and thatâs why we carefully analyze our results to keep improving year after year.
A huge THANK YOU to all our customers and partners! â€ïž None of this would be possible without you. Working with you is not only the core of our business but also incredibly inspiring and rewarding. We promise to keep delivering excellence in 2025 and beyond! đȘ