.png)
How Enersense keeps 160 kW chargers serviceable from a distance
A cloud and web application for remote maintenance of ECDC 160 kW charging stations — monitoring, troubleshooting and update management.
Enersense
Customer context
Enersense Charging builds high-power DC charging stations for electric vehicles. Once deployed, those units sit in car parks and roadsides across a wide area, and every physical service visit is expensive. Enersense Charging wanted to sell more than hardware: a charging business that operators can run remotely.
A station owner needs to adjust pricing in real time, and a service engineer needs to decide, remotely in an office, if in a fault case the problem can be solved remotely or if it needs local assistance. These two cases need different views of the same station, which is why remote maintenance was built alongside the OCPP backend rather than inside it.
What the solution gives each group
EV drivers
A clear local UI on the charger, and chargers that work: faults are often solved remotely.
Charge point operators
Monitoring, pricing, charging sessions and statistics for the whole fleet in one place.
Site hosts
Each customer organization sees its own stations, history and charging statistics.
Enersense
Remote troubleshooting instead of site visits, and a REST API for operators’ own systems.
- Booster Cloud
- Fleet management web UI
- REST API
- Local UI/HMI for the charger
The full storyThe challenge · The SADE approach · Technology · Business outcome
The challenge
Charging stations must stay available. Faults need to be diagnosed without sending an engineer, firmware needs controlled updates, and operational data has to be retained for later analysis — all without disturbing the OCPP backend the site owner has chosen.
Why the obvious solution was not enough
A charge point operator platform manages commercial operation, not the manufacturer's own warranty and support obligations. Enersense needed its own remote connection to the field, running alongside whatever OCPP platform the customer uses.
The SADE approach
SADE developed a dedicated cloud and web application for remote maintenance, deliberately designed to coexist with third-party OCPP backends rather than replace them.
Technology and delivery
- Cloud environment for operational data storage and later analysis
- Web application for monitoring, troubleshooting and update management
- Remote maintenance channel that runs alongside the customer's OCPP backend
Business outcome
- Faults can be investigated and updates managed without a site visit
- Operational data is retained for review and analysis
- Warranty and support services operate smoothly because Enersense keeps its own route to the field
- Station owners can still set pricing or start a charge through their chosen OCPP platform, without affecting Enersense's remote management
More customer stories
- Konepaja HeinäHow Konepaja Heinä let its customers follow drop tests from anywhereSee the case
- CeLLifeHow CeLLife took ultra-fast battery measurement into its customers' handsSee the case
- OUMANHow OUMAN opened its building technology devices to remote accessSee the case
- L7 DriveHow L7 Drive turned light poles into smart polesSee the case
Have a similar problem?
Tell us what you are building, improving or trying to connect. We will help you identify the fastest credible route from requirement to working product.